Looks at the practice of investing in customer satisfaction as insufficient for better busines performance, and offers a systematic approach to competing for a share of customers' wallets by working to alter customer spending habits.
"The man known as Cheradenine Zakalwe was one of Special Circumstances' foremost agents, changing the destiny of planets to suit the Culture through intrigue, dirty tricks and military action. The woman known as Diziet Sma had plucked him from obscurity and pushed him towards his present eminence, but despite all their dealings she did not know him as well as she thought. The drone known as Skaffen-Amtiskaw knew both of these people. It had once saved the woman's life by massacring her attackers in a particularly bloody manner. It believed the man to be a lost cause. But not even its machine could see the horrors in his past"--From publisher description.
"Eat smart, exercise regularly, and get routine health screenings," the U.S. Department of Health and Human Services advises the public in maintaining a healthy lifestyle. And that is absolutely true - except for the checkup part. The American public has been sold the idea that seeking medical care is one of the most important steps to maintain wellness. However, surprisingly, medical care is not in fact well correlated with good health. The major determinants of health are outside individual medical care. Dr. Gilbert Welch pushes against established wisdom, and suggests that medical care may be too aggressive. From his twenty-five years of medical practice and research, Welch explains that excessive medical care is often powered by economics and lawyers. But American medical care would not exist in this state if the general public did not harbor powerful assumptions about the value of tests and treatments - a number of which are just plain wrong" -- Provided by publisher.
When Amelia Morris saw a towering, beautiful chocolate cake in Bon Appétit and took the recipe home to recreate it for a Christmas day brunch she was hosting, it resulted in a terrible (but tasty) mess that had to be served in an oversize bowl. It was also a revelation. Both delicious and damaged, it seemed a physical metaphor for the many curious and unexpected situations she's found herself in throughout her life, from her brief career as a six-year-old wrestler to her Brady Bunch-style family (minus the housekeeper and the familial harmony) to her ill-fated twenty-something job at the School of Rock in Los Angeles. As a way to bring order to chaos and in search of a more meaningful lifestyle, she finds herself more and more at home in the kitchen, where she begins to learn that even if the results of her culinary efforts fall well short of the standard set by glossy food magazines, they can still bring satisfaction (and sustenance) to her and her family and friends.
When a mysterious cabal within the U.S. State Department causes tensions to erupt between Iran and Azerbaijan and plots to depose the President of the United States, Paul Hood and the Op-Center team must stop the conspiracy.
Presents five strategies to implement as daily habits to jumpstart weight loss, boost energy, and improve overall health, with easy-to-prepare recipes.
When a local doctor is found dead in Willow McQuade's medicinal garden, she must find the killer to clear her boyfriend's name.
A half-dead man is found floating in the South China Sea, with suspicious radiation coming from his body.
April 27, 2011, marked the climax of a superstorm that saw a record 358 tornadoes rip through twenty-one states in three days, seven hours, and eighteen minutes. It was the deadliest day of the biggest tornado outbreak in recorded history, which saw 348 people killed, entire neighborhoods erased, and $11 billion in damage. The biggest of the tornadoes left scars across the land so wide they could be seen from space. But from the terrible destruction emerged everyday heroes, neighbors and strangers who rescued each other from hell on earth. With powerful emotion and gripping detail, Cross weaves together the heart-wrenching stories of several characters--including three college students, a celebrity weatherman, and a team of hard-hit rescuers--to create a chronicle in the Tornado Alley of America.
Counterterrorism operative and shameless playboy Jamie Cooper has gone head-to-head with some formidable opponents, but none so quick-witted, free-spirited, and smokin' hot as security analyst Rhonda Burns. She lives up to her name, all fiery passion and zero inhibitions. In the wake of a sniper attack that leaves a close friend clinging to life, the duo is pegged to undertake the One-Eyed Jacks' latest security mission alone--an assignment that leads them to a top-secret desert military facility. Almost immediately, the sexual tension that has been brewing for months erupts, blindsiding Rhonda and Jamie with the intensity of their feelings. They try to play it cool, but when an elite terrorist team makes the future uncertain, they ask themselves: is it now or never?
Op-Center operatives, asked by the Vatican to investigate the kidnapping of a Catholic priest, uncover a plot to destabilize the government of Botswana and seize the nation's diamond mines.
British secret agent James Bond has never met an adversary like Mr. Big, a gangland kingpin who uses voodoo to control his vast criminal empire. When a crooked trail of smuggled gold leads through Mr. Big's New York hideout to SMERSH headquarters in Moscow, Bond's mission takes him from Harlem to the Florida Everglades.
"War photographer Lynsey Addario's memoir 'It's What I Do' is the story of how the relentless pursuit of truth, in virtually every major theater of war in the twenty-first century, has shaped her life. What she does, with clarity, beauty, and candor, is to document, often in their most extreme moments, the complex lives of others. It's her work, but it's much more than that: it's her singular calling."-- Publisher description.
The local authorities in the English village of Osterley are convinced that outsider Matthew Walsh murdered the local priest. Ian Rutledge, the haunted inspector sent by Scotland Yard to oversee the case, soon learns that there are plenty of suspects in Osterley and that the case may hinge on a dying man's confession and the sinking of the Titanic.
Upper Egypt, 1907. A perilous adventure into antiquity with fiction's archaeologist and her captivating cohorts. Witness exotic scenery, craven tomb robbers, vengeful gods. Discover stolen treasures, a mysterious cult, surprising secrets hidden in desert sands. Find the unexpected - a ruthless, remorseless killer with his eye on Amelia.
All the world's a stage--and now Jim Qwilleran's apple orchard hsa become the stage--for a real-life murder scene. The much-disliked director of the Pickax Theatre Club's Shakespeare production, Hilary van Brook, is found dead after the closing-night cast party...and with the help of his super-smart siamese, Qwill must cast a suspicious eye on all the players--especially the ones pussyfooting around behind the scenes.
Six years after her husband killed himself after being accused of murdering an Indian girl, Diana Ladd relies on a Native American wise woman and a local police detective to protect her and her son from her late husband's partner, recently released from prison.
On Valentine's Day, four members of the Coverdale family--George, Jacqueline, Melinda and Giles--were murdered in the space of 15 minutes. Their housekeeper, Eunice Parchman, shot them, one by one, in the blue light of a televised performance of Don Giovanni. When Detective Chief Superintendent William Vetch arrests Miss Parchman two weeks later, he discovers a second tragedy: the key to the Valentine's Day massacre hidden within a private humiliation Eunice Parchman has guarded all her life. --from Publisher description.
The Vibrant Table is a feast for the senses. From small sides to savory meals and sweet indulgences, each nourishing recipe tells a story of a balanced and well-fed lifestyle, centered around the family table. Amaranth Pumpkin Porridge, Fingerling Potato Pizza, Squash Blossom Quiche, Roasted Plum Ice Cream, Swirled Acai Cheesecake?you will never run out of inspiration for enjoying whole foods at any meal. Anya Kassoff?s bustling kitchen is always vegetarian, mostly vegan, gluten-free, and sometimes raw?a place where desserts can serve as an energizing breakfast too! The 100+ recipes here include fresh interpretations of familiar classics and plenty of ideas for the curious cook. With guidance on sprouting, grinding your own flours, making nut milks, and even preparing raw chocolate, building a well-stocked pantry has never been easier. A chapter dedicated to cooking with kids is full of tips and recipes for raising adventurous eaters. Anya?s devotion to preparing fresh and seasonal ingredients with love is clear. The Vibrant Table is a delicious homage to lightness and elegance at home.
A newcomer opens a shop in Castle Rock, Me., bringing bargains as well as nightmares and disasters to the town.
"From the PEN/Faulkner finalist and critically acclaimed author of Hold it 'Til it Hurts comes a dark and socially provocative southern-fried comedy about four liberal UC Berkeley students who stage a mock lynching during a Civil War reenactment -- a fierce, funny, tragic work from a bold new writer" -- Provided by publisher.
J. P. Beaumont's in an Arizona alcohol rehab center and none too happy. His roommate is a sleazy teenage drug dealer. The kid turns up shot dead with Beaumont's own .38. The local law comes after the recovering PI. The people responsible for killing the kid don't just want to frame J.P. for the murder, they want him to be the next victim.
Sensible corporate lawyer Alaina Montgomery has been frustrating her matchmaking friends for years. But this time they'e really tried to set her up with the wrong guy: Dylan Harrison, a free-spirited single dad who runs a ramshackle bar and bait shop. Appropriately enough, she meets him on the way to a science-fiction-themed masquerade party. When cops mistake the costumed pair for a lady of the evening and her client, Alaina and Dylan end up in jail together. And soon they hatch a plan to foil the matchmakers once and for all by pretending to be a couple. What begins as a good-natured ruse quickly blossoms into a real romance, as these two polar opposites discover that desire can't be so easily disguised.